Business Process Automation
Your team spends hours every day on repetitive tasks: sending confirmation emails, updating spreadsheets, creating reports, sending reminders, reconciling data.
These tasks are necessary, but they don't require human intelligence. They're perfect for automation.
The Hidden Cost of Manual Work
Time Waste If your team spends 2 hours per day on repetitive tasks, that's 10 hours per week, 40 hours per month, 480 hours per year. That's 3 months of full-time work spent on tasks a computer could do in seconds.
Human Error People make mistakes when doing repetitive work. They forget to send a reminder. They enter the wrong number. They miss a step. Each mistake costs time and money to fix.
Inconsistency Different team members do things differently. One person sends detailed confirmations, another sends brief ones. One checks inventory daily, another weekly. Automation ensures consistency.
Opportunity Cost Every hour spent on manual tasks is an hour not spent serving customers, improving your business, or growing revenue.
What We Automate
Guest Communication
Booking Confirmations - Automatic emails/SMS when someone books, with all the details they need
Pre-Arrival Messages - Reminders sent 24-48 hours before arrival with check-in instructions
Post-Stay Follow-ups - Thank you messages and review requests sent automatically after checkout
Special Occasion Messages - Birthday greetings, anniversary messages, seasonal offers
Operational Tasks
Inventory Tracking - Automatic alerts when stock runs low, purchase orders generated automatically
Staff Scheduling - Automatic schedule creation based on bookings and availability
Report Generation - Daily, weekly, monthly reports created and emailed automatically
Data Backup - Automatic backups of all your important data
Lead Management
Lead Capture - Inquiries from all channels automatically captured and organized
Lead Assignment - New leads automatically assigned to team members based on rules you define
Follow-up Reminders - Automatic reminders to follow up with leads at the right time
Lead Scoring - Automatic scoring based on lead quality and likelihood to convert
Financial Processes
Invoice Generation - Automatic invoices created and sent when bookings are made
Payment Reminders - Automatic reminders for upcoming or overdue payments
Expense Tracking - Automatic categorization and recording of expenses
Financial Reports - Automatic monthly financial summaries
Quality Control
Review Monitoring - Automatic alerts when new reviews are posted
Issue Detection - Automatic alerts when something goes wrong (failed payment, cancelled booking, etc.)
Performance Tracking - Automatic tracking of KPIs with alerts when metrics drop
Real Examples
Hotel Check-in Automation
Before: Receptionist manually sends check-in instructions to each guest, sometimes forgetting or sending at the wrong time.
After: System automatically sends check-in instructions 24 hours before arrival, with personalized details and local recommendations.
Result: 100% of guests receive instructions on time, reception staff saves 5 hours/week.
Cleaning Company Job Management
Before: Manager manually assigns jobs to cleaners via WhatsApp, tracks completion in Excel, creates invoices manually.
After: Jobs automatically assigned based on location and availability. Cleaners update status via mobile app. Invoices generated automatically.
Result: 15 hours/week saved, fewer scheduling conflicts, faster invoicing.
Restaurant Inventory Management
Before: Staff manually counts inventory weekly, creates purchase orders, emails suppliers.
After: POS system automatically tracks inventory. Purchase orders generated when items run low. Orders sent to suppliers automatically.
Result: No stockouts, 60% less waste, 10 hours/week saved.
Our Automation Process
1. Process Audit
We observe how your business actually works. We identify every repetitive task, every manual step, every opportunity for automation.
2. Automation Design
We design automation workflows that fit your business. We show you exactly what will be automated and how.
3. Development
We build the automation using reliable tools and custom code where needed. We test thoroughly.
4. Training
We train your team on the new automated processes. We create documentation and provide support.
5. Monitoring
We monitor the automation to ensure it's working correctly. We refine and optimize based on real usage.
6. Expansion
As you see the benefits, we can automate more processes. Automation grows with your business.
Tools We Use
Zapier/Make - For connecting different apps and automating workflows
Custom Scripts - For complex automation that requires custom logic
Email/SMS APIs - For automated communication
Database Automation - For automatic data processing and reporting
AI Tools - For intelligent automation like categorization and prioritization
What's Included
Process Analysis - Detailed review of your current workflows
Automation Design - Clear documentation of what will be automated
Implementation - Building and testing the automation
Training - Teaching your team how to work with the automation
Documentation - Clear guides for your team
Support - Ongoing support to fix issues and optimize
Pricing and Timeline
Business process automation starts at $4,000 and typically takes 3-8 weeks.
Pricing depends on:
- Number of processes to automate
- Complexity of workflows
- Number of systems involved
- Custom development required
- Training needs
Simple automation (like automated emails) can be done in days. Complex multi-step workflows might take weeks.
ROI Calculator
If automation saves your team 10 hours per week:
- At $20/hour labor cost = $200/week = $10,400/year saved
- At $30/hour labor cost = $300/week = $15,600/year saved
- At $50/hour labor cost = $500/week = $26,000/year saved
Most automation projects pay for themselves within 3-6 months.
Frequently Asked Questions
What if my process changes? We can update the automation anytime. Automation should adapt to your business, not the other way around.
Will my team resist automation? We position automation as freeing your team from boring tasks so they can focus on interesting work. Most teams love it.
What if the automation breaks? We build in error handling and monitoring. If something breaks, we know immediately and fix it quickly.
Can you automate [specific task]? Probably yes. If it's repetitive and follows rules, it can likely be automated. Let's discuss your specific needs.
How much time will this actually save? We'll estimate time savings during the audit phase. Most clients save 10-20 hours per week.
Who This Is For
Business process automation is ideal for:
- Hotels with repetitive guest communication
- Service businesses with manual scheduling and invoicing
- Companies doing the same tasks over and over
- Businesses where staff complain about boring repetitive work
- Anyone who wants their team focused on customers, not admin tasks
Next Steps
Ready to automate your repetitive tasks and free your team? Let's audit your processes and identify automation opportunities.