Appointment System That Increased Spa Bookings by 45%
Client: Luxury Spa & Wellness Center
⚠️Problem
The spa was losing bookings because clients had to call during business hours to make appointments. The phone was often busy, and staff couldn't answer while serving clients. No-shows were also a major problem.
💡Solution
We created an online booking system with real-time availability, automatic confirmations, and SMS reminders. Clients can book 24/7, reschedule easily, and receive reminders before their appointments.
Before
~40% of calls went unanswered, 25% no-show rate, limited booking hours
After
24/7 online bookings, 8% no-show rate, automated reminders and confirmations
📊Results
45% increase in bookings, 68% reduction in no-shows, 30% increase in revenue
Our clients love the convenience, and we're booking appointments even while we sleep. The reminder system alone saved us thousands in lost revenue.
— Spa Director