How We Eliminated Double Bookings for a Boutique Hotel
Client: Boutique Hotel Chain
⚠️Problem
The hotel was managing bookings across multiple platforms manually. This led to frequent double bookings, angry guests, and lost revenue. Staff spent hours each day reconciling reservations from different channels.
💡Solution
We built a custom booking management system that automatically syncs with all major OTAs and the hotel's website. The system prevents double bookings in real-time and sends automatic confirmations to guests.
Before
5-7 double bookings per week, 15+ hours/week spent on manual reconciliation
After
Zero double bookings, 2 hours/week on booking management
📊Results
100% reduction in double bookings, 87% time saved, 23% increase in guest satisfaction scores
We haven't had a single double booking since the system went live. Our staff can finally focus on guests instead of spreadsheets.
— Hotel Manager